18 March 2020

COVID-19 Business Update

Statement on the COVID-19 outbreak

Premier Medical are firmly committed to delivering our services to the highest possible standard, without putting the health and wellbeing of our colleagues, customers or suppliers at risk. At a time of continued uncertainty over the COVID-19 pandemic, we understand the importance of engaging with all stakeholders to give assurance that the right procedures are in place to ensure the safe continuation of business.

We have invoked our business continuity framework which plans for a variety of potential business continuity incidents, including the impact of pandemic illnesses. The application of the framework is being regularly reviewed to ensure it is fully fit for purpose. There is no current impact to the services that we provide. Our Group businesses are operationally stable and have heavily invested in extending our remote working capabilities.

We are carefully monitoring developments provided by the Government and Public Health England.

Business Continuity

  • Under the oversight of our Chief Medical Officer, we are undertaking daily monitoring of the advice and guidance issued by the Department of Health and Social Care, Public Health England and the World Health Organisation and MedCo;
  • We are monitoring reported cases and infection rates daily;
  • We are sending external communications to all our customers and medical experts;
  • We have adapted our appointment correspondence to claimants to advise them to avoid attending any appointment if they have been recommended to self-isolate or are exhibiting symptoms
  • We operate across two main sites and we have the capacity to operate from one site should the need arise;
  • We have assembled a Working Party across the group, who are meeting regularly as well as daily meetings in each business.

In addition to the above, we are ready to put in place further appropriate and precautionary measures should it be necessary.

Advice for Staff

  • Under the oversight of our Chief Medical Officer, we are undertaking daily monitoring of the advice and guidance issued by the Department of Health and Social Care, Public Health England and the World Health Organisation;
  • We are monitoring reported cases and infection rates daily;
  • We are prepared for flexible working;
  • We have ceased all non-essential travel between our office locations;
  • We are asking our staff to inform us if they have recently travelled, or are planning to travel to, any of the areas listed on the government website;
  • We are undertaking proactive internal monitoring of staff illness;
  • We are sending regular communications with updates and providing additional hygiene facilities;
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